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Processing Your Order
Question?
How long will it take
you to process and ship my order?
Answer...
When you place your
order with us we will process your payment the same day if you placed your order
before 2.00pm Eastern or the following day if placed after that time. Once your
payment is confirmed we will submit your order to our warehouse within 24 hours
(unless you selected an expedited shipping method). Once received at our
warehouse your order will typically leave the warehouse 2-3 days later
(excluding customized products and certain items that are made specifically for
your order such as Pub Lamps) if you selected UPS Ground Service or US Postal
Service.
Orders placed before
2.00pm Eastern (and your payment was confirmed) where the shipping selected was
UPS 3-Day, 2-Day or Next Day Air will be processed for shipping the same
business day (excluding custom items or other items that we specifically order
from other manufacturers for your order).
We do not process
orders at weekends or national holidays.
Sales Tax
Question?
Will I have to pay
sales tax on my purchases?
Answer...
As a Pennsylvania
based company we add a 6% sales tax on all purchases with a shipping address in
PA (the tax calculation excludes the shipping amount)
If your shipping
address is in a state other than PA we will not add sales tax to your purchase
total.
Returns
Question?
What happens if I buy
a product and I want to return it to you?
Answer...
We accept returns
(see our Returns Policy for details) as long as the item is in suitable
condition to re-sell. In the event that the item was faulty, we will replace
the product or the defective component at our option.
Why Was My Credit Card Declined?
Question?
I have plenty of
money in my account, why was my card refused??
Answer...
In order to protect
our customers from fraudulent transactions, the billing and shipping address is
verified through your credit card company. If the billing address on your
nolimitpokerstore.com account differs from the billing address on your bank's
records, you could be declined. Please verify that your account information is
correct, and then notify your credit card company to ensure that they have your
most up-to-date information.
In addition, to
protect our customers we ask for your 3 or 4 digit security code during
checkout. This is also known as the CVV2 code. On American Express cards this
is a 4 digit number on the front and all other cards have a 3 digit number on
the back. Without this number we cannot process your card. Most cards that are
refused during our checkout are because the security code is incorrect, the
credit card number has been incorrectly entered, the expiration date in not
valid or the address is not registered to the card.
Can I Buy Your Stuff
Cheaper on Amazon.com or eBay
Question?
While browsing Amazon
I noticed that nolimitpokerstore.com has listed some inventory to sell there.
Will I find better deals on Amazon for your poker and gaming supplies than at
www.nolimitpokerstore.com?
Answer...
We list a small
selection of our items on Amazon.com and eBay to increase our exposure on the
internet. We will normally offer a small selection of our inventory on these
sites and most of the time it is a different product to that offered on
nolimitpokerstore.com. It may be a closeout sale of inventory that we are
looking to get rid of, or a combo package that we do not offer on our site.
This gives us the opportunity to test new products and our pricing without
compromising our core store..
Amazon.com and eBay
captures for us a share of the occasional buyer market whereas nolimitpokerstore
is geared towards customers with a specific interest in poker and gaming
products.
Opening Hours
Question?
What are your opening
hours for your customer services & sales desk?
Answer...
nolimitpokerstore.com's Customer Services and Sales line is open from 8:30am to
5:30pm EST weekdays. We are closed weekends and national holidays.
International Shipping
Question?
Do you ship your
products outside of the US 50 states?
Answer...
At this time we ship
to all 50 US states and Canada.
Canadian customers
please note that you are responsible for payment of all import duties and broker
fees. These are NOT included in the price or the shipping. These fees are
outside of our control and you should investigate what taxes and other fees you
may be charged before making your purchase with us.
All prices on our
website are USD and we can only accept payment in US currency at this time.
Can I Ship My Order to An Address Not
Registered with My Credit Card?
Question?
I want to send my
order as a gift to a friend, can I ship to an address not registered to my card?
Answer...
Yes, but with some
restrictions. We are sure that you will absolutely understand the need for us
to take precautions in these instances. Almost everyday on the news we hear
that credit card fraud is on the increase. It is our duty to protect our
customers from potential fraudulent purchases. The best and easiest thing to do
to ensure there are no delays in shipping your order is to call your credit card
company and give them the address to which you would like to ship and use this
as your billing address when you checkout.
If you cannot do
that, you may be asked to perform the following actions before we process your
payment and your order:
1. Photocopy of the front and
back of the credit card you used to make your purchase with us
2. A photocopy copy of a valid
and current picture ID (your drivers license is perfect)
3. A
statement as follows "I authorize nolimitpokerstore.com to ship my order to the
following (shipping) address, followed by the billing address as on the credit
card you used to make your purchase.
4. Your handwritten signature
5. Please fax
the above to
1-866-640-5732
Shipping Times
Question?
When can I expect to
receive my order?
Answer...
Expected shipping
times are as follows (varies depending on where we are shipping to). Click here
to see UPS shipping times
map.
USPS First Class
Mail: 2 to 10 business days
UPS Ground US::
2 to 8 business days
UPS 3 Day Select:
1 to 3 business days
UPS 2 Day Air:
1 to 3 business
days
UPS Next Day Air Saver:
next business day
APO/FPO
Addresses: 7 to 10 business days.
We do not offer
weekend delivery. if you order Next Day Air Saver on a Friday after 2.00pm you
will not receive your order until the following Tuesday.
Please note:
we do not guarantee shipping times. We rely on UPS or USPS and have no control
other than ensuring that your order is properly packaged, addressed and sent to
the carrier within the times we state on this website.
Product Guarantees
Question?
What guarantees do
you place on your products?
Answer...
All of our new
products are guaranteed against manufacturer faults. Pre-owned, free and
bargain basement items do not carry a guarantee. If you notice a manufacturing
fault with a product, you must notify us within 14 days from your receipt of the
item and we will replace it for you.
Poker Chip Color Variations
Question?
I bought some green
chips a few months ago and I want some more, will they be the same shade of
green?
Answer...
Unfortunately we
cannot guarantee that each batch of poker chips is the identical color.
Manufacturers change molds and processes, some go out of business, or simply
stop manufacturing a particular chip and we then must source the chip
elsewhere. This may mean that the color will vary from the original. We have
no way to control this and all we can suggest is that to minimize the risk of
this happening, you should purchase all of your chips in one go. We do
guarantee that all of the chips on a single order will be the same color.
Payment Security
Question?
Is Your Payment
Process Secure?
Answer...
Our server uses
128-Bit security for order taking so all orders coming in will have the best
protection offered today.
Payment Methods
Question?
What Methods of
Payment do you Accept?
Answer...
We accept VISA,
MasterCard, AMEX, Discover, PayPal and personal checks.
To pay by personal
check you must place your order online or by fax or telephone and call us. We
will ship your order when your check has cleared.
Of course, if you
want to drop by and hand us cash, we have no problem with that!!!
Slot Machines - Are They Real Casino
Machines?
Question?
I have a bunch of
questions about your slot machines, please tell me more?
Answer...
You can learn
everything you need to know about our real casino slot machines by clicking on
this link >>> Answers
to Your Slot Machine Questions
Customizing Poker Chips
Question?
Can I Have My Poker
Chips Customized With My Logo, Denominations or Other Design of My Choice?
Answer...
Absolutely. We can
customize your chips as you need. You will have to order chips that have a blank
center with space to provide the customization.
Customizing Poker Chips -
Delivery Time
Question?
How Long Will it Take
to Customize My Poker Chips and Deliver Them to Me?
Answer...
The customization
process typically takes from 2 to 3 weeks depending on volumes ordered. You can
expedite the process at a small additional charge.
Once complete, the
chips will be shipped to you as per your preferred shipping method.
Customizing
Poker Chips -
Returns
Question?
If I don't like my
custom poker chips, can I return them?
Answer...
We are sorry but this
cannot be accommodated. Once chips have been customized to your specification we
cannot re-sell them to others.
100% Satisfaction No Hassle Guarantee
Question?
Do You Offer A
Customer Guarantee?
Answer...
We stand by our
products and our service. If we fail to meet our promise to you, we will gladly
refund your money. This is the difference between a "claim" and a "promise". We
promise the following.
-
nolimitpokerstore.com promises everyday low prices and great deals
-
nolimitpokerstore.com promises fast, professional and friendly customer
service
-
nolimitpokerstore.com promises that you will receive the precise items you
ordered (not something else)
-
nolimitpokerstore.com promises that if you have a problem we created, then
we will fix it
-
nolimitpokerstore.com promises to protect your privacy and keep your
information safe from spammers
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nolimitpokerstore.com promises to treat their customers like human beings,
not open wallets!!!
nolimitpokerstore.com
promises that if an item is out of stock or if your order cannot be processed,
we will let you know as soon as possible and do all that we can to make sure
that we deliver what you need.
There are a multitude
of companies on the internet selling all kinds of stuff with bold and brash
claims. The question is, will they back them up? If we do not meet one of our
claims promises to your satisfaction, you have the ultimate consumer control -
send us your purchase back and we will refund your money. Now that keeps us on
our toes! And it's not the money we worry about, it's our reputation.
If we say we will do
something, or we make a claim about our products or service, we are going to
back it up 100% of the time, and if we don't, we want you to exercise your right
to vote with your wallet and send us your purchases back and get your money
back. The internet is the purest democracy on the planet.
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